Frequently Asked Questions
How Can We Help?
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
ZUP Global - Keep it Moving
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We Keep it Moving.
Whether you are an occasional private shipper or a business shipper, with small or large parcels, ZUP Global provides you with the right solution for domestic and international shipping.
You do need an account to ship a package. You can create your ZUP Global Account here right now.
There is NO fee for the ZUP Global Account. Every member gets a TAX-FREE shipping address and mailbox number.
We ZUP three to five times per week, Monday to Friday.
We deliver to more than 220 countries and territories – the only countries we do not ship to are those under embargo.
Prohibited goods include, but are not limited to, illicit drugs, supplements, pesticides, sexual enhancers, certain plants and seeds, animal products, honey, firecrackers, armory equipment, gun holsters, bows and arrows, swords, etc. counterfeit or pirated merchandise, explosive or flammable goods, and live animals or items that a particular country doesn't accept. If you need specific information, we can assist and guide you through the process.
According to current customs regulations, all shipments of goods or documents to Jamaica must be declared. This means that the shipment must be accompanied by a commercial invoice or pro forma invoice. The commercial invoice is issued if the goods are of commercial value. A pro forma invoice is issued if the goods have no commercial value.
Yes. We recommend you upload the invoice in the ZUP Global "Pre Alert" section of your account for faster clearance and processing by customs.
Each country establishes its own standards as to which goods are dutiable.
It is most common to have the recipient in the destination country pay duty charges. However, as the shipper, you may choose to pay them, which means you are requesting Free Domicile service (Incoterms DDP).
It can affect your shipment in two ways:
Customs: All dutiable shipments must go through a customs clearance procedure, which can affect the transit time of your shipment. ZUP Global has developed working relationships with customs officials worldwide to streamline the clearance process. Licensed customs brokers ensure that the great majority of shipments are cleared through customs quickly and efficiently. However, some items, particularly unusual or high-value items, are detained by customs longer. Transit time will depend on how long local procedures take.
Documentation: Small parcels typically have a customs declaration form that accompanies the parcel. This form will declare the value of the goods and is used by customs in the destination country. All dutiable shipments require at least an air waybill and a commercial invoice. Additional forms you may need will depend on shipment content, value, and/or destination.
All payments for services are done online, through ZUP Global secure payment portal.
You have multiple payment options:
- Credit card
- Debit card
- PayPal
- ZUP credit balance
Yes, we do. However, all payments must be done before the shipment is sent off. We only accept cash at certain locations and there will be a payment processing fee. We recommend All payments for services be done online, through ZUP Global secure payment portal where the system issues you an invoice.
You have multiple payment options:
- Credit card
- Debit card
- PayPal
- ZUP credit balance
